Privacy policy
Last updated: April 22, 2026
At Global Citizen, we respect your privacy and are committed to protecting your personal information in line with the Privacy Act 2020.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or interact with us.
Our store is powered by Shopify, which helps us provide a secure and seamless shopping experience.
By using our website and services (the “Services”), you agree to the collection and use of your information in accordance with this policy.
Personal Information We Collect
We may collect personal information that identifies you or can reasonably be linked to you, including:
- Name, email address, phone number
- Billing and shipping addresses
- Payment and transaction details
- Account information (username, preferences)
- Purchase history and browsing activity
- Communications with us (emails, enquiries)
- Device and usage data (IP address, browser, interactions)
How We Collect Your Information
We collect information in a few different ways:
- Directly from you (when you place an order, create an account, or contact us)
- Automatically (through cookies and website tracking tools)
- From service providers (such as payment processors and delivery partners)
- From third parties (where permitted by law)
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Provide customer support
- Improve and personalise your shopping experience
- Send order updates and service-related communications
- Send marketing emails (you can unsubscribe anytime)
- Prevent fraud and keep our website secure
- Meet legal and regulatory requirements
We only collect and use personal information where it is reasonably necessary to provide our services, improve your experience, or meet our legal obligations.
Cookies
We use cookies and similar technologies to improve your browsing experience, analyse site traffic, and personalise content.
You can choose to disable cookies through your browser settings, however some parts of the site may not function as intended.
How We Share Your Information
We may share your information with trusted third parties where necessary, including:
- Shopify (our website platform)
- Payment providers
- Courier and delivery services
- Marketing and analytics providers
These third parties are only given the information they need to perform their services and must handle your data securely.
We may also disclose information where required by law or to protect our rights.
International Transfers
Some of your information may be processed or stored outside New Zealand (for example, through Shopify or third-party services).
Where this occurs, we take reasonable steps to ensure your information is protected in accordance with applicable privacy laws.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of your information
- Request deletion of your information
- Opt out of marketing communications
To exercise any of these rights, please contact us using the details below.
Security and Retention
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.
We retain your information only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Children’s Privacy
Our services are not intended for children. We do not knowingly collect personal information from anyone under the age of 16.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, you can contact us:
📧 Email: thefix@globalcitizen.coffee
📞 Phone: +64 21 358 789
📍 Address: Auckland, New Zealand