Terms of service

Last updated: April 22, 2026

Welcome to Global Citizen. By accessing or using our website and purchasing from us, you agree to the following Terms of Service (“Terms”).

These Terms apply to all users of the site, including browsers, customers, and anyone interacting with our services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to use our products or services for any unlawful purpose or in violation of any applicable laws, including the Privacy Act 2020 and the Consumer Guarantees Act 1993.

Products and Services

We aim to ensure all product descriptions, images, and pricing are accurate. However, we do not guarantee that all information is error-free.

We reserve the right to:

  • Modify or discontinue products at any time
  • Limit quantities of any products
  • Refuse or cancel orders if necessary

Orders and Payments

All prices are listed in NZD and include GST (where applicable).

By placing an order, you agree that:

  • All information provided is accurate and complete
  • You are authorised to use the payment method
  • Payment is processed at checkout via secure third-party providers

We reserve the right to cancel or refuse any order if fraud or unauthorised activity is suspected.

Shipping and Delivery

Delivery timeframes are estimates only and may be affected by courier delays or external factors.

We are not responsible for:

  • Delays once an order has been dispatched
  • Incorrect delivery details provided by the customer

Please refer to our Shipping Policy for full details.

Returns and Refunds

Our Returns & Refunds Policy outlines eligibility for returns, exchanges, and refunds.

Nothing in our policy limits your rights under the Consumer Guarantees Act 1993.

Intellectual Property

All content on this website — including text, images, branding, and design — is the property of Global Citizen and may not be used, copied, or reproduced without permission.

Third-Party Services

Our store is powered by Shopify and may include links to third-party services.

We are not responsible for the content, policies, or practices of third-party websites or services.

Limitation of Liability

To the fullest extent permitted by law, Global Citizen is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Nothing in these Terms excludes or limits your rights under New Zealand consumer law.

Accuracy of Information

We do our best to ensure all information on our website is accurate and up to date, but we do not guarantee completeness or reliability.

Information is provided for general purposes only and may be updated at any time without notice.

Prohibited Uses

You must not use our website or services:

  • For unlawful purposes
  • To transmit harmful or malicious code
  • To infringe on intellectual property rights
  • To interfere with the security or operation of the website

Changes to Terms

We may update these Terms at any time. Changes will take effect immediately upon being posted on this page.

Governing Law

These Terms are governed by the laws of New Zealand.

Contact Information

If you have any questions about these Terms, you can contact us:

📧 Email: thefix@globalcitizen.coffee
📞 Phone: +64 21 358 789
📍 Address: Auckland, New Zealand

 

We aim to respond within 1–2 business days.